Return Policy

Returns & Refunds

Though the web has completely revolutionized the world by making available to us products from distant lands, it is limited in that it is only a visual medium. While we try our best to represent our products as realistically as we can,we unfortunately cannot offer the regular brick and mortar store pre-purchase experience of touching, viewing under different lighting situations, and sniffing various products! Well to think of it that's our Unique Selling Proposition (or USP in marketing  jargon) . However, we really want you to be thrilled with your purchases from aporv.com. To that effect, if you feel that the product that you received didn't match your expectations, we offer a generous 7 day return policy. After the expiry of the 7 day period, all purchases are final and no product returns will be accepted. 

1. Send us an email at orders@aporv.com with the details of your order AND reason for return. 

2. Make sure the product is in it's original packaging. The customer should make sure that the product is insured against damage. In case we receive damaged products aporv.com won't be able to make any refunds.

3. Send the product to APORV CRAFTS PVT LTD, 1st Floor Pine Valley, Embassy Golf Links, Stylus office, Off-Intermidiate Ring Road, Bangalore 560071, India.

4. All return expenses and fees will be borne by the customer.

5. Refunds (minus shipping cost and tax) will be made in the form of Gift vouchers good for your next purchase on Aporv.com.

If the damage is evident at the time of delivery, make note of the damage on the courier’s copy of the airway bill and their delivery sheet, as well as on the copy that you retain.

1. If any item has been damaged during shipping please contact us at orders@aporv.com and we will expedite your case.

2. Please notify Aporv.com of the damage within 1 (one) days of receipt of the goods, along with the details of the damage.

3. Send images of the goods with close-ups of the damaged portion(s) to orders@aporv.com.

4. Send the product to APORV CRAFTS PVT LTD, 1st Floor Pine Valley, Embassy Golf Links,  Stylus office, Off-Intermidiate Ring Road,  Bangalore 560071, India. All return expenses and fees will be borne by the customer.

5. Once we receive the product, we will either

(a). Ship you another piece of the same product, OR

(b). In case the product is not available we will send you a gift voucher for the amount of the product purchased good for your next purchase, OR

 (c). If we feel that the product may get damaged again (for fragile items) we will offer you a Gift voucher good for your next purchase.

We DON'T accept returns on products which have been personalized or customized.